These Terms and Conditions govern your use of the website www.arcangel.co.za (the “Website”), which is owned and operated by Arcangel Protection Services (Pty) Ltd. (the “Company”), a company registered in the Republic of South Africa.

By accessing or using this Website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use this Website.

The Company reserves the right to amend these Terms and Conditions at any time. Any changes will be effective immediately upon publication on this page. Your continued use of the Website after any such changes constitutes your acceptance of the revised terms.

1. Use of the Website

1.1  This Website is provided for informational purposes and to facilitate enquiries about the services offered by Arcangel Protection Services. It does not constitute an offer to provide services, and no contractual relationship is created through the use of this Website.

1.2  You may use this Website only for lawful purposes and in accordance with these Terms and Conditions. You agree not to:

•         Use the Website in any way that violates any applicable local, national, or international law or regulation.

•         Attempt to gain unauthorised access to any part of the Website, its servers, or any systems or networks connected to the Website.

•         Introduce any viruses, trojans, worms, or other malicious or technologically harmful material.

•         Use any automated system, including bots, scrapers, or spiders, to access the Website for any purpose without the Company’s prior written consent.

•         Engage in any activity that interferes with or disrupts the Website or the servers and networks on which it is hosted.

•         Reproduce, duplicate, copy, or otherwise exploit any part of the Website for commercial purposes without express written permission from the Company.

1.3  The Company reserves the right to restrict or terminate your access to the Website at any time, without notice, for any conduct that the Company, in its sole discretion, considers to be in violation of these Terms and Conditions or harmful to the Company, other users, or third parties.

2. Intellectual Property

2.1  All content on this Website, including but not limited to text, graphics, logos, images, photographs, icons, video, audio, software, page layout, and underlying code, is the property of Arcangel Protection Services (Pty) Ltd. or its content suppliers and is protected by South African and international copyright, trademark, and other intellectual property laws.

2.2  The Arcangel name, the Arcangel logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Arcangel Protection Services (Pty) Ltd. You may not use these marks without the prior written permission of the Company.

2.3  You may view and download content from this Website for personal, non-commercial use only, provided that you retain all copyright and proprietary notices contained in the original materials. No right, title, or interest in any content is transferred to you as a result of such viewing or downloading.

2.4  Any unauthorised use of the content on this Website may violate copyright, trademark, and other applicable laws and could result in civil or criminal penalties.

3. Disclaimer of Warranties

3.1  The content on this Website is provided on an “as is” and “as available” basis. The Company makes no representations or warranties of any kind, express or implied, regarding the accuracy, completeness, reliability, suitability, or availability of the Website or the information, products, services, or related content contained on the Website.

3.2  The Company does not warrant that the Website will be available at all times, that access will be uninterrupted, that there will be no delays or failures, or that the Website will be free from viruses or other harmful components.

3.3  Any reliance you place on information provided on this Website is at your own risk. The Company is not responsible for any decisions made based on the content of this Website.

3.4  The inclusion of any service description on this Website does not guarantee that such service is available in all jurisdictions or at all times. The availability of services is subject to regulatory requirements and operational capacity.

4. Limitation of Liability

4.1  To the fullest extent permitted by South African law, Arcangel Protection Services (Pty) Ltd., its directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your access to, use of, or inability to use this Website.

4.2  This limitation applies whether the alleged liability is based on contract, delict, negligence, strict liability, or any other basis, even if the Company has been advised of the possibility of such damages.

4.3  Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its gross negligence, for fraud, or for any other liability that cannot be excluded or limited under the laws of the Republic of South Africa.

5. Third-Party Links

5.1  This Website may contain links to third-party websites or resources that are not owned or controlled by the Company. These links are provided for your convenience only.

5.2  The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. The inclusion of a link does not imply endorsement by the Company.

5.3  You acknowledge and agree that the Company shall not be liable for any loss or damage caused by or in connection with your use of or reliance on any content, goods, or services available on or through any third-party website.

6. Privacy and Data Protection

6.1  The Company processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and all applicable data protection legislation.

6.2  By using this Website, you consent to the collection and use of information as described in our Privacy Policy, available at www.arcangel.co.za/privacy-policy.

6.3  Any personal information submitted through this Website, including through contact forms or email enquiries, will be processed solely for the purpose of responding to your enquiry and will not be shared with third parties except as required by law or as described in the Privacy Policy.

6.4  The Company implements appropriate technical and organisational measures to protect personal information submitted through this Website against unauthorised access, loss, or misuse.

7. Cookies and Analytics

7.1  This Website uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and understand how visitors interact with the Website.

7.2  The Website uses the following categories of cookies and tracking technologies:

•         Essential cookies: Required for the basic functionality of the Website, including navigation and access to secure areas. These cannot be disabled.

•         Analytics cookies: Used to collect anonymous information about how visitors use the Website, including which pages are visited most frequently and any error messages encountered. This Website uses Google Analytics and Google Tag Manager for this purpose.

•         Live chat and engagement tools: This Website uses Zoho SalesIQ to provide live chat support and to understand visitor engagement. Information collected through this tool is governed by Zoho’s privacy policy and our own Privacy Policy.

7.3  By continuing to use this Website, you consent to the use of cookies as described above. You may control or disable cookies through your browser settings, though this may affect the functionality of the Website.

7.4  For more information on how cookies are used and how to manage your preferences, please refer to our Privacy Policy.

8. Submissions and Communications

8.1  Any information, feedback, suggestions, ideas, or other material submitted to the Company through this Website, including through contact forms, email, or live chat, shall be treated as non-confidential unless otherwise agreed in writing.

8.2  The Company is under no obligation to respond to enquiries submitted through the Website within any particular timeframe, though it endeavours to respond promptly to all genuine enquiries.

8.3  You warrant that any information you submit through the Website is accurate, does not infringe the rights of any third party, and does not contain any material that is unlawful, threatening, defamatory, or otherwise objectionable.

9. Website Security

9.1  The Company takes reasonable steps to secure this Website against unauthorised access or misuse. However, no website or electronic transmission is entirely secure, and the Company cannot guarantee the absolute security of data transmitted to or from this Website.

9.2  You are responsible for ensuring that your own equipment and systems are appropriately protected when accessing this Website.

9.3  Any actual or suspected security breach affecting this Website should be reported immediately to the Company at hello@arcangel.co.za.

10. Indemnification

You agree to indemnify and hold harmless Arcangel Protection Services (Pty) Ltd., its directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Website, your breach of these Terms and Conditions, or your violation of any applicable law or the rights of any third party.

11. Governing Law and Jurisdiction

11.1  These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa, including the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

11.2  Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the High Court of South Africa, Gauteng Division, Johannesburg.

12. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact:

Arcangel Protection Services (Pty) Ltd.

Johannesburg, South Africa

Email: hello@arcangel.co.za

Telephone: (+27) 86 026 4357

Website: www.arcangel.co.za

These Terms and Conditions were last updated on 24 March 2026.