Privacy Policy

Arcangel Protection Services (Pty) Ltd
Trading as Arcangel Protection Services

Effective Date: 2026/02/19

1. Introduction

Arcangel Protection Services (Pty) Ltd, trading as Arcangel Protection Services (“Arcangel”, “we”, “our”, “us”), is committed to safeguarding the privacy and personal information of our clients, prospective clients, website visitors, and business partners.

This Privacy Policy explains how we collect, use, process, store, and protect personal information when you interact with our website, communicate with us, or use our services.

2. Legal and Regulatory Framework

Arcangel Protection Services is a company incorporated in the Republic of South Africa and complies with:

• The Protection of Personal Information Act, 4 of 2013 (POPIA)

• The General Data Protection Regulation (EU) 2016/679 (GDPR), where applicable

We process personal information lawfully, fairly, and transparently, and only for legitimate business purposes.

3. Personal Information We Collect

We may collect and process the following categories of personal information:

3.1 Information You Provide Directly

• Full name

• Email address

• Telephone number

• Physical or business address

• Company name and position (where applicable)

• Any information submitted via contact forms, inquiries, proposals, or service engagements

3.2 Information Collected Automatically

When you use our website, we may collect:

• IP address

• Browser type and version

• Device type and operating system

• Website usage data

• Cookies and analytics data

We do not intentionally collect sensitive personal information unless required for lawful service delivery and with appropriate safeguards.

4. Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests

• Consent (where required)

Under GDPR, processing will only occur where a valid legal basis exists.

5. How We Use Personal Information

Your personal information may be used to:

• Respond to inquiries and service requests

• Provide and manage protective, advisory, and consulting services

• Prepare proposals, agreements, and service documentation

• Communicate operational updates or relevant security information

• Improve our website functionality and service delivery

• Comply with legal, regulatory, and compliance obligations

• Prevent fraud, misuse, or unlawful activity

We limit processing to what is necessary and proportionate for these purposes.

6. Disclosure of Personal Information

We do not sell, rent, or trade personal information.

We may disclose personal information to:

• Authorised employees, contractors, and operational personnel under confidentiality obligations

• Trusted third-party service providers (e.g., secure cloud hosting, IT infrastructure, analytics providers)

• Legal, regulatory, or law enforcement authorities when required by law

Where third parties process personal information on our behalf, they are contractually bound to maintain confidentiality and adequate data protection standards.

7. Cross-Border Data Transfers

Where personal information is transferred outside South Africa or the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:

• Adequacy decisions (where applicable)

• Standard contractual clauses

• Contractual data protection commitments

8. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purpose for which it was collected

• Comply with legal, regulatory, or contractual obligations

• Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or anonymised.

9. Information Security

We implement appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These measures include:

• SSL/TLS encrypted communications

• Secure access controls and role-based permissions

• Secure data hosting environments

• Regular system reviews and audits

• Data protection awareness and training

• Data minimisation practices

10. Your Rights

Subject to applicable law (POPIA and/or GDPR), you may have the right to:

• Access the personal information we hold about you

• Request correction or updating of inaccurate information

• Request deletion of personal information (where legally permissible)

• Object to or restrict processing

• Withdraw consent where processing is based on consent

• Lodge a complaint with the South African Information Regulator or relevant EU supervisory authority

To exercise your rights, please contact:

privacy@arcangel.co.za

We may require verification of identity before processing certain requests.

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Analyse traffic and website performance

• Enhance user experience

• Improve website functionality

You may manage cookie settings through your browser. Continued use of our website constitutes acceptance of our cookie practices as described in this policy.

12. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of those sites.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or operational practices.

The updated version will be published on this page with a revised effective date. Continued use of our services after updates constitutes acceptance of the revised policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact:

Data Protection Officer

Arcangel Protection Services (Pty) Ltd
privacy@arcangel.co.za